Return Policy
IMPORTANT DOCUMENTS FOR RETURN AND EXCHANGES
Eligible returns of products purchased on www.houseofinga.com may be made by postage. Items must be returned in accordance with the requirements listed below, within 14 days. Please notice that all returns must be shipped back to us within 7 days of the request approval.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. No exceptions will be accepted.
All items must be returned with original tags and that have not been altered with. The initial shipping charges and fees cannot be refunded. For international customers we do not provide the shipping label for returns and please note that
House Of Inga is not responsible for any import fees or packages that have been stolen/lost during international shipping.
International customers that are interested in a return must cover full return shipping cost. If you receive a deflected item please contact customer service right away at customerservice@houseofinga.com.
Please not that House Of Inga reserves all rights to refuse any return which do not meet our return policy requirements or are returned without written approval.
To request a authorized return please follow the following steps:
Fill in our return-form below this section.
Enter your order number and email adress.
State the reason for your return.
Once approved, House Of Inga will contact you through email with further details.
We will evaluate your return and start processing it once we receive it. Once House Of Inga verifies the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency. You should see the credit approximately within one to two weeks from our refund confirmation email. Exact timing will depend on the different banking procedures.
return form
For all return inquires, please fill out the form and we’ll get back to you as soon as possible with further instructions.
We’ll be happy to answer all of your questions and make sure you have an amazing experience with us.