We offer complimentary shipping worldwide with an average delivery time of 2-10 working days, depending on your Country of origin.
You will receive an email with your tracking number once your package has shipped. For security reasons, your purchases will require a signature upon delivery. Please check the number of boxes delivered and make sure that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately indicated in writing on the courier’s delivery documents. Our couriers delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to us. Please note that once you have placed an order, it is no longer possible to modify your shipping address. 

All orders are processed automatically and we are unable to expedite or delay shipping times.
It is not possible to choose a specific date and time for delivery.
 If your order has not been delivered within the estimated period, we suggest you to:
– Check the order status with your tracking number
– Check that the address indicated for the delivery is correct. 
– For further assistance contact us and we will be happy to assist you.

We are unable to ship orders to General Delivery, P.O. Boxes and/or Hotels. Orders made to any of these addresses will be cancelled. 
The delivery address of your order must match the location site in which you place your order. Orders made from a different location site than the delivery address will be automatically cancelled. Please select the correct location site for your order from the link in the corner of every page.

RETURNS
Eligible returns of products purchased on www.houseofinga.com may be made by postage. Items must be returned in accordance with the requirements listed below, within 14 days. Please notice that all returns must be shipped back to us within 7 days of the request approval.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.No exceptions will be accepted.

All items must be returned with original tags and that have not been altered with. 
The initial shipping charges and fees cannot be refunded.
For international customers we do not provide the shipping label for returns and please note that House Of Inga is not responsible for any import fees or packages that have been stolen/lost during international shipping. International customers that are interested in a return must cover full return shipping cost.
If you receive a deflected item please contact customer service right away at customerservice@houseofinga.com.
 Please note that House Of Inga reserves all rights to refuse any return which do not meet our return policy requirements or are returned without written approval.

To request a authorized return please follow the following steps:


Fill in our return-form below this section.


Enter your order number and email adress for the item you wish to return.


State the reason for your return.


Once approved, House Of Inga will contact you through email with further details.
 We will evaluate your return and start processing it once we receive it.
Once House Of Inga verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one to two weeks from our refund confirmation email. Exact timing will depend on the different banking procedures.Worldwide